Frequently Asked Questions (FAQ)

Product & Materials

What is Tennis Frame made of?

Each Tennis Frame is crafted with a solid real wood frame, a walnut wood base, brass hooks, and high-quality tempered glass. Every piece is designed to feel like a lasting display, not temporary décor.

Is the glass real glass?

Yes. We use tempered glass, not acrylic or plastic. It offers better clarity, durability, and a more premium feel.

Is every Tennis Frame the same?

Due to the use of real wood, natural variations in grain and tone may occur. These subtle differences make each frame unique.

Installation

Is installation difficult?

Not at all. Installation typically takes 5–10 minutes and requires minimal effort. No advanced tools or experience are needed.

What is the red sleeve on the nail for?

The red plastic sleeve prevents the nail from going too deep into the wall.
Once the correct depth is reached, the sleeve can be removed.

Where should I place my racquet for best stability?

For optimal balance, we recommend placing your racquet in the center opening of the second row of the frame. This provides the most stable and secure display.

Does the frame require special care?

No special care is needed. Simply handle with care during installation and clean gently if necessary.

Orders & Shipping

How long does shipping take?

Shipping times vary by location and shipping method. Estimated delivery details are shown at checkout.

Do you offer express shipping?

Yes, express shipping options may be available depending on your location and timing.

Returns & Exchanges

What is your return policy?

We accept returns within 30 days of delivery.

To be eligible for a return:

  • The product must be unused
  • Returned in its original condition and packaging

Once your return is received and inspected, we will process your refund accordingly.

How do I start a return?

If you’d like to initiate a return, please contact us at tennisframe.com with your order number, and our team will guide you through the next steps.

Are shipping costs refundable?

Original shipping costs are non-refundable unless the return is due to a damaged or defective item.

What if my frame arrives damaged?

If your Tennis Frame arrives damaged, please contact us as soon as possible. We’ll make it right.

Support

What if I have questions during installation?

We’re always happy to help. Please visit tennisframe.com or contact us directly if you have any questions.